Shipping Issues

Estimated deliverance time for our Regular Shipment is 5-7 business days within Europe, and 10-15 business days to the U.S. and rest of the world. However, this shipping time is only an estimation and will depend on various factors, why we recommend You to allow at least 10-15 days for delivery within Europe and 20-25 days for delivery to the US and rest of the world.

The international shipment of an order is a process that includes a series of several steps, any of which can contribute to a delay in delivery. An international shipment normally passes through the local and national postal service in country of origin, exportation (which includes customs dispatchment), shipment transfer through ports of exit (which normally are 1 or more specific countries in each continent), transit to destination country with international postal service, importation in destination country (which includes customs clearance), the local and national postal service in destination country, etc.

Each step has an impact on the deliverance time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any step in between is enough to extend deliverance time over the estimated deliverance time frame. From our former experiences, shipments to one and the same destination have been delivered in as little time as 3 business days and in as much time as 4 weeks.


Importation Issues

Purchasing pharmaceutical products overseas without a prescription may incite questions when considering legalities and risk that could be involved, depending on the laws and regulations of the destination country.

Even though we have an extremely high level of discretion in shipping products without a prescription, and a high success rate in delivery, there is still a possibility and risk that customs will stop a shipment for inspection. Depending on the laws and regulations of the destination country, the ordered products would in that case be subjected to one of the following:
 
                                    ·  release (successful delivery)
 
                                    ·  partial confiscation (part of the products confiscated and the rest released)
 
                                    ·  full confiscation (all of the products confiscated)

In the case of confiscation, a seizure notification will be sent to the receiver by the customs agency or FDA in charge, normally within 2-4 weeks of the confiscation date. According to our former experience and statistics, it can take up to 45 business days to confirm a shipment confiscation. We therefore recommend You to keep this in mind, when inquiring about a shipment delay.

In the event You experience a shipment confiscation, we definitely suggest You to file a claim according to the following 'Seizure' document, especially if You believe You have the right to legally import the confiscated products.

However, You should confirm the importation requirements and regulations of the destination country before placing an order. We also recommend You to contact Your local FDA or customs office for proper information on the products You wish to order, since there may be import regulations on those specific products and quantities.

NOTE!  Before placing an order with us, we ask that You read and accept our terms and regulations in our 'Disclaimer'. Ordering our products and having them sent without a prescription indicates You have assumed the risk that is involved!