Customer Service
Please find below a useful F.A.Q., hopefully any questions you may have will be answered below but if not then please do not hesitate to contact us by clicking here
Ordering F.A.Q.'s
- How long is the whole process of ordering and shipping?
- How do I change my order after it has been placed?
- What is the minimum and maximum amount I can order at one time?
- Is it legal to purchase these products?
- Are you a legitimate company?
- How can I contact you?
- How long is the whole process of ordering and shipping?
- Once your payment has been confirmed, we process and dispatch your order within 2-4 business days, you will also receive a confirmation Email. Shipping time will depend on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.
- How do I change my order after it has been placed?
- As your payment is nearly immediate, it is not possible to make changes. NOTE! Since order cancellations are not accepted once payment is received (please refer to our Disclaimer), please check your order before committing to purchase .
- What is the minimum and maximum amount I can order at one time?
- We have no limits to how much you can order. However, you should consult with your local FDA office regarding the quantity you would like to order, since there may be import regulations on those specific products and quantity. We do have a minimum purchase amount of $120.00, excluding shipping and handling.
- Is it legal to purchase these products?
- Since laws differ from country to country, we recommend you to contact your local FDA or customs office regarding the regulations and restrictions of your country.
- Are you a legitimate company?
- We are a professional mail order service licensed to sell and distribute pharmaceutical products. We have been established for many years, supplying original, high-quality pharmaceuticals, prescription-free over the Internet.
- How can I contact you?
- Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our departments through our website.
- Can I pay for my order using my credit card?
- Because of the restrictions imposed by the credit card companies on many of the products we sell, we do not accept payment by this method.
- Where do I send/make my payment?
- Information on where to send / make Your payment is provided after You place an order, and is sent directly to Your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay.
- How are products shipped?
- How are bulk/large quantity orders shipped?
- How long does shipment process take?
- Why haven't I received my order within the expected time frame?
- What does Pharma Group do in the case of shipment confiscation?
- What is the cost of shipping?
- Do you offer shipment insurance?
- Do you ship to P.O. Boxes?
- Is a signature required for shipping?
- Can I give special shipping instructions?
- What country do you ship from?
- What countries can you ship to?
- How are products shipped?
- We ensure that all packages are shipped with maximum discretion. If no prescription is submitted, products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our company name is not indicated on any package and shipments are made from various shipping points established in different countries to ensure maximum discretion and highest probability of successful delivery.
- How are bulk/large quantity orders shipped?
- If the order is large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large Your order is, we reassure You the same discretion level and repackaging is used as with a small sized order.
- How long does shipment process take?
- Estimated delivery time for our Regular Shipment is 5-10 business days within Europe, and 15-25 business days to the U.S. and the rest of the world. However, this shipping time will depend on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we can only give You an approximation based on our statistics and former experience.
- Why haven't I received my order within the expected time frame?
- From our statistics and former experience, there are three possible reasons for this.
Delivery delay (most probable) The international shipment of an order is a process that includes a series of several steps, any of which can contribute to a delay in delivery. An international shipment normally passes through the local and national postal service in country of origin, shipment transfer through ports of exit (which normally are 1 or more specific countries in each continent), transit to destination country with international postal service, importation in destination country (which includes customs clearance), the local and national postal service in destination country, etc. Each step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficient or temporary inactivity during any step in between is enough to extend delivery time over the estimated delivery time frame. From our experience, shipments to one and the same destination have been delivered in as little time as 3 business days and in as much time as 4 weeks.
Customs Retention Even though we ship with maximum discretion, and have high success rate in delivery, there is still a possibility and risk with international shipping, that customs will stop a shipment for inspection. Depending on the laws and regulations of the destination country, the ordered products are subjected to: release (successful shipment), partial confiscation or full confiscation. In the case of confiscation, a seizure notification will be sent to the receiver by the customs agency or FDA in charge, after which a claim can be filed according to the information in our seizure document (please, refer to 'Shipment & Importation Issues' in the 'How To Order' section).
Lost and Mis-delivered Orders (least probable) Very seldom, but can unfortunately happen. This can be caused by incorrect shipping address, postal service mishandling, etc. - What does Pharma Group do in the case of shipment confiscation?
- Please refer to paragraph (3) in our 'Disclaimer'.
- What is the cost of shipping and handling?
- Shipping and handling is 8% of the order total with a minimum charge of $24, however, our on-line shopping cart will do the correct calculation for you.
- Do you offer shipment insurance?
- We are in the process of making this service available
- Do you ship to P.O. Boxes?
- Yes, we ship to P.O. Boxes.
- Is a signature required for shipping?
- Shipment is not a recorded/registered method, so it does not require a signature upon delivery.
- Can I give special shipping instructions?
- Some of your special shipping requests can be honored. However, in the event your request is possible, an extra shipping and handling charge may be added. Please contact our Customer Service Department for further information.
- What country do you ship from?
- We use various shipping points in different European countries
- What countries do you ship to?
- We can ship worldwide.
Payment F.A.Q.'s
Shipping F.A.Q.'s