Pharma Group reserves the right to only process and ship orders if the following terms and
conditions are accepted with a confirmed agreement from the purchaser.
The purchaser agrees to adhere to all these company regulations when placing an order with us.
1. Pharma Group assumes no liability for the use of any products supplied. Liability rests with the purchaser to use
products under the guidance of a licensed physician.
2. Pharma Group takes no responsibility for confirming the importation requirements and regulations of the purchaser
and the purchaser's country of origin. All products are shipped :
· at the full risk of the purchaser.
· in agreement of holding Pharma Group reserved towards any legal action, that might be brought against
the purchaser if not acting in accordance with the regulations and importation laws of the destination
country.
3. In the event an order is detained and confiscated by foreign customs, the loss rests completely with the
purchaser, unless:
· a valid medical prescription was submitted to be sent with shipment
· a confiscation notification and a proof of reclaim (forwarded to the Food and Drug Administration institute
responsible for the confiscation) is provided to Pharma Group.
In this case, the purchaser is entitled to a reshipment of the full order at 50% of the original cost plus shipping
and handling.
4. Pharma Group will fully guarantee delivery only if :
· a valid medical prescription is submitted to be sent with shipment.
· a traceable and recorded method of shipment (Express Shipment) is used.
· the purchaser has provided correct shipping information.
5. Pharma Group takes no responsibility for lost orders, wrong deliveries or product damage caused by the Postal Service.
6. If incorrect shipping information is provided by the purchaser, the order might be mis-delivered and/or returned to
sender. Pharma Group takes no responsibility for order losses caused by this
or for losses incurred
because shipments are un-returnable due to discreet shipping.
7. Prices are subjected to change according to International currency rates and changes in cost prices without further
notice.
8. Availability of products is subjected to change without further notice.
9. Pharma Group takes no responsibility for shipping delays caused by delivery problems of manufacturer/supplier,
or any other delays caused by a third party. Nor does Pharma Group take responsibility for shipment delays caused
by holidays or the Postal Service.
10. In the event wrong products are received, the correct products will be reshipped free of charge, provided the
wrong products are returned unopened and in re-saleable condition.
11. In the event products arrive damaged due to improper packaging by Pharma Group, products will be reshipped
free of charge if a claim is made and proof of improper packaging is given.
12. Returns are accepted only if products are proven to be unusable, excluding section (11).
13. Refunds are accepted only if products are proven to be unusable. An additional charge of 15% of the order total
(with a minimum of 40 US Dollars) is applied to cover all administration charges.
14. Order cancellations after payment has been processed are not accepted.